Shipping
We ship internationally from our studio in Copenhagen. All orders are processed within 1–3 business days.
We offer pre-paid customs and duties, which means you won’t be charged any additional fees when your order arrives. The price you see at checkout is the final amount – no surprises.
Once your order has been shipped, you’ll receive a tracking number so you can follow your delivery every step of the way.
Returns
We hope you love your rug, but if it’s not quite right, you have 14 days from the day you receive it to request a return.
• Items must be unused and in original packaging.
• You are responsible for the return shipping cost.
• We will provide you with a prepaid return label and deduct the return shipping fee from your refund.
To start a return, please contact us at [insert email] with your order number.
Refunds will be processed within 14 business days of receiving the returned item in its original condition.
If you have any questions about shipping or returns, feel free to reach out. We’re here to help.
Shipping
We ship internationally from our studio in Copenhagen. All orders are processed within 1–3 business days.
We offer pre-paid customs and duties, which means you won’t be charged any additional fees when your order arrives. The price you see at checkout is the final amount – no surprises.
Once your order has been shipped, you’ll receive a tracking number so you can follow your delivery every step of the way.
Returns
We hope you love your rug, but if it’s not quite right, you have 14 days from the day you receive it to request a return.
• Items must be unused and in original packaging.
• You are responsible for the return shipping cost.
• We will provide you with a prepaid return label and deduct the return shipping fee from your refund.
To start a return, please contact us at [insert email] with your order number.
Refunds will be processed within 14 business days of receiving the returned item in its original condition.
If you have any questions about shipping or returns, feel free to reach out. We’re here to help.
